For more information on Tax Free procedures, please click here.t
Can we pre-order item at the store?
Yes, it is possible to pre-order products. If you wish to do so, please contact your nearest store directly or contact us via the [Contact Us].
However, pre-order item are not possible to be purchase as Tax-Free. We apologize for any inconvenience and hope your understanding.
What payment methods are available?
There are the following types of payment methods is accepted at our store.
Cash
Credit card
The following credit cards is accepted at our store.
※Credit cards affiliated with the above brands can also be used.
※Credit cards cannot be used in combination with electronic money (overseas Payment, transportation IC, etc.).
Overseas Pay payment
The following overseas Pay is accepted at our store.
Apple Pay, Google Pay
For details on available stores, please check the list of stores where overseas Pay can be used.
IC cards payment
※The following payment are not eligible for Tax-free purchase.
We hope your understanding
・Various gift cards and gift certificates
・Various beer tickets and rice tickets cannot be used for tax-free purchases.
※Can only be used at stores that sell alcoholic beverages and rice when purchasing with tax.
- Regional coupons and premium gift certificates cannot be used at the tax-free counter.
*If you are using coupons for tourists visiting Japan, please check with each store in advance to see if the coupon are eligible at the store.
Can I return the items that i purchased as tax free?
Regarding returns of tax-free purchased items, please refer to the tax-free return policy.
The number of items on the receipt does not match the actual number of items purchased.
We apologize for the inconvenience.
Please contact us using the [Contact Us] form so that we can check the situation.
When contacting us, please have your purchase receipt ready so that we can assist you more smoothly. We appreciate your cooperation.