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TAX FREE

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Starting with purchases made on or after November 1, 2026,
Japan’s tax-free shopping system will transition to a refund-based system. *For stores that operate late at night or 24 hours a day, the date and time shown on the receipt may differ from the time when the new system takes effect.

　　
  • Through October 31, 2026
  • From November 1,2026
TAX FREE
Guide to Tax-FreeProcedures
A Request toOur Customers
Returns for Tax-FreePurchases
Services forVisitors to Japan
Tax-Free Sales forForeign DiplomaticMissions
FAQ/ Contact Us

Guide to Tax-Free Procedures

What is Tax-Free Shopping?

Tax-free shopping is a system that allows non-residents who meet certain conditions to make purchases exempt from consumption tax in Japan.

Eligible Customers for Tax-Free Shopping

Only non-residents are eligible. Conditions vary depending on nationality (foreign or Japanese), so please refer to the details below
Foreign Nationals
Customers with the following residence statuses (*1) who have been in Japan for less than 6 months (*2) are eligible

  • Temporary Visitor
    ※Please note that re-entry stamps alone are not sufficient for completing tax-free procedures.
  • Diplomat
  • Official
    ■Visit Japan Web
    If you have a [Temporary Visitor] [Diplomat] or [Official] visa, registering through Visit Japan Web in advance will expedite the tax free process.
    For more information, please visit the government's official website.
    https://services.digital.go.jp/visit-japan-web/
  • U.S. Military Personnel and Affiliates
    ※A stamp indicating the Status of Forces Agreement (SOFA：Status Of Forces Agreement) must be present in the passport.
  • Port of Call Landing Permit and Transit Landing Permit
    ※Please be aware that re-entry stamps or landing permit stamps alone do not qualify for tax-free procedures.
  • Sightseeing Landing Permit for Ship Passengers
  • Crew Landing Permit
    ※The permit number must be clearly stated. If the field is blank, tax-free procedures cannot be processed.
  • Emergency Landing Permit
  • Landing Permit Due to Distress

[Note]
The landing permit (*3) does not include information that is necessary for the tax-free procedure (such as a photo or date of birth.)
For this reason, the PPIH Group requires you to present your passport or seaman's notebook to verify your identity and confirm the conditions for tax-free eligibility.
If you entered the country with a [ship tourist landing permit] a copy of your passport can also be used for verification.
In addition, other certificates issued overseas cannot be used as they cannot be verified as official identification. Thank you for your understanding.

*1 Residence statuses not listed above are not eligible for tax-free shopping. *2 「Diplomats」,「officials」, and 「U.S. military personnel」 are exceptions. *3 「Landing permission for crew members」,「Landing permission for ship tourists」,「Emergency landing permission」, and「Landing permission due to distress」

■ For detailed information on eligible taxfree customers, please refer to the Japan Tourism Agency website.

List of Eligible Residence Statuses for Tax-Free Shopping
https://www.mlit.go.jp/kankocho/tax-free/content/001577553.pdf
Source: Japan Tourism Agency Website
Japanese Nationals
Customers who meet all of the following conditions are eligible for tax-free shopping.

  • Less than 6 months have passed since the date of entry into Japan (*1).
  • The customer can provide documentation (*2) verifying continuous residence outside Japan for over 2 years.
  • The documentation must be issued on or after the date that is 6 months prior to the return date.

*1 If there is no re-entry stamp, the date of entry cannot be verified, and tax-free purchases cannot be processed. Japanese passports typically receive a re-entry stamp upon return.However, if the automated gate is used, no stamp will be issued.For details, please refer to the Immigration Services Agency of Japan website. *2 Only the original of either the Certificate of Residence Abroad or the Copy of the Supplementary Family Register is accepted as valid documentation.
Additionally, the registered domicile on the document must include the full address down to the lot number. If this information is missing, tax-free procedures cannot be processed under the tax-free system, and purchases will be declined.
We kindly ask that you prepare in advance.

■ For detailed information on eligible taxfree customers and frequently asked questions, please refer to the Japan Tourism Agency website

List of Eligible Residence Statuses for Tax-Free Shopping
https://www.mlit.go.jp/kankocho/tax-free/content/001577553.pdf
Source: Japan Tourism Agency Website

FAQs for Japanese Nationals Temporarily Returning to Japan
https://www.mlit.go.jp/kankocho/tax-free/page01_.html
Source: Japan Tourism Agency Website

Tax-Free Eligible Items

Items eligible for tax-free shopping are divided into two categories:
  • Unconsumable items: Items that do not get consumed through use
  • Consumables: Items that are used up through consumption
Unconsumable
Unconsumable Examples:Electronics, bags, clothing, watches, etc
Eligible Purchase Amount:¥5,000 or more
(excluding tax)
Consumables
Consumables Examples:Food, cosmetics, beverages, pharmaceuticals, etc.
Eligible Purchase Amount:¥5,000 to ¥500,000
(excluding tax)
※The total purchase amount (excluding tax) made on the same day at the same store is eligible for tax-free shopping.To prevent misuse of the tax-free system, PPIH Group enforces a maximum limit of ¥500,000 (excluding tax) for consumables across all stores. ※Even if the individual amounts for general goods and consumables are below ¥5,000 (excluding tax), if the combined total is ¥5,000 or more, the purchase qualifies for tax-free shopping. In such cases, items will be packed using designated materials, so please do not open the package before leaving Japan.
Important Notes
  • Tax-free items must be taken out of Japan.
  • Items packed with designated materials cannot be used within Japan.If you wish to open or consume the items before departure, please bring all purchased items back to the store. Our staff will assist with ecalculation and repackaging.

Additional Notes

  1. Tax-free procedures can only be completed on the day of purchase and at the store where the purchase was made. ※Items purchased on a previous day cannot be returned and combined for tax-free processing.
  2. If multiple people visit the store together, group purchases by a representative or splitting items for packaging are not accepted.
  3. When using credit cards, UnionPay cards, Overseas Pay Service, or majica cards, the name on the payment method must match the name on the passport.
    Depending on the payment method, we may verify the name for confirmation.
  4. Please present the original passport or landing permit of the purchaser. ※Copies or photos are not accepted.
  5. You have landing permit, please also present your passport or seaman's notebook.
  6. For customers with dual nationality, tax-free eligibility will be determined based on the nationality of the passport used at the time of entry.
  7. Customers with a multiple-entry crew landing permit that cannot be verify their entry date, are not eligible for tax-free purchases.
  8. Japanese crew members do not receive a re-entry stamp, making it impossible to confirm the entry date, and thus tax-free purchases are not allowed.
  9. There may be restrictions on bringing certain products home, such as alcohol, liquids, food, and tobacco, depending on each country’s regulations.In addition, items that are not permitted in carry-on or checked baggage are not eligible for tax-free purchase.
  10. At the time of departure, you must present your passport and purchased items to customs.
    Please note that if you do not possess the tax-free items at the time of departure, consumption tax will be charged by customs.
  11. Tax-free items purchased by U.S. military personnel entering Japan under the Status of Forces Agreement (SOFA) must be personally taken out of Japan by the purchaser.
  12. Delivery is available only to hotels or selected airports where pickup is possible. ※Delivery to private residences or accommodations such as rental apartment is not available.

※Cases Where Tax-Free Sales Are Not Permitted Under the Tax-Free System
① Purchases made for business use or resale purposes are not eligible for tax-free shopping.
（* Receipts cannot be issued for tax-free purchases）
Example: Repeated purchases of the same item or bulk purchases
② Use of gift certificates, regional coupons, or prepaid cards for tax-free purchases
③ Items that are difficult to carry overseas, non-taxable items, or item that genre cant be identify
Examples: POSA cards, bicycle registration, repair fees, lottery items, etc.

PPIH Group enforces sales quantity limits on certain items in accordance with national tax-free regulations.
To prevent misuse of the tax-free system, tax-free purchases may be declined depending on the purchase circumstances. Thank you for your understanding.

A Request to Our Customers

Important Points to Note When Visit Our Store

To ensure that all customers can enjoy a pleasant shopping experience, we kindly ask for your cooperation in observing proper manners inside the store.
Please be mindful of the following points out of consideration for other customers.

  1. Please refrain from eating and drinking inside the store. ※In stores with designated eat-in areas, food and drinks may only be consumed in those specified locations.
  2. Opening or consuming unpaid items is not allowed.
  3. To protect customer privacy and ensure smooth store operations, unauthorized photography and posting on social media inside the store are strictly prohibited.
    We appreciate your understanding and cooperation.
    If you wish to take photos or make posts, please contact us using the form below.
    ▶ Click here for the inquiry form
  4. Please refrain from any other behavior that may disturb other customers, such as loud conversations, phone calls, or blocking walkways.

Returns for Tax-Free Purchases

Returns Due to Initial Product Defects or Store Handling Issues

● Return Conditions
  • Return Period：Within 90 days including the date of purchase
    （*Returns are accepted even after returning to your home country, as long as it is within 90 days）
  • Returns must be made at the store where the item was purchased
    （* Returns or refunds at other stores are not permitted in principle）
● Items Required for Return Procedures
Before Leaving Japan
  • The purchaser’s original passport
  • All receipts issued by the store at the time of purchase ※These are required for the return process, so please keep them safe.
  • The card or mobile device used for payment (credit card / UnionPay / overseas payment)
  • All purchased items ※If the return causes the total purchase amount to fall below the tax-free minimum of ¥5,000 (excluding tax), or if repackaging is required, you must bring all tax-free items for the return process. Thank you for your understanding.

After Leaving Japan
If you discover an initial product defect or an issue with store service after departure, please contact us via the form below, clearly stating the issue.
▶ Click here for the inquiry form
● Additional Notes
  • For initial defects in electronic products, you are generally required to bring the item back to the store.
    Returns or exchanges after leaving Japan are not accepted, so please understand this in advance.
  • If the information provided does not clearly indicate an initial defect, the return may be declined.
  • Damage caused by customer use is not considered an initial defect.
  • High-value items such as watches, wallets, bags, accessories, perfumes, cosmetics, and premium alcoholic beverages annot be returned or exchanged.
    Please check for defects at the time of purchase.
  • Some products may require manufacturer support, and immediate in-store handling may not be possible.

Returns Due to Customer Preference

● Return Conditions
  • Return Period：Within 30 days, including the date of purchase
  • Must be before leaving Japan
  • Returns must be made at the store where the item was purchased（* Returns or refunds at other stores are not permitted in principle）
● Items Required for Return Procedures Returns must be processed by the purchaser in person. Please bring the following items.
  • The purchaser’s original passport
  • Purchase Receipt
    （All receipts issued by the store at the time of purchase） ※These are required for the return process, so please keep them safe.
  • The card or mobile device used for payment
    (credit card / UnionPay / overseas payment)
  • All purchased items ※If the return causes the total purchase amount to fall below the tax-free minimum of ¥5,000 (excluding tax), or if repackaging is required, you must bring all tax-free items for the return process. Thank you for your understanding.
● Items That Cannot Be Returned
  • Items for which proof of purchase cannot be confirmed
  • Returns or refunds made by someone other than the purchaser
  • High-value branded items such as watches, wallets, bags, accessories, perfumes, cosmetics, and premium alcoholic beverages ※These items cannot be returned or exchanged. Please check for defects at the time of purchase.
  • Contact lenses
  • Items that have been opened or used
● Additional Notes Returns May Be Declined in the Following Cases.
  • Items that our company determines to be not unopened or unused
  • Excessive returns or exchanges that may be deemed for resale purposes
  • Items with tags, labels, etc. removed
  • Items with dirt or damage caused by the customer, including packaging
  • Items that were clearly marked or explained as non-returnable or non-exchangeable at the time of purchase ※Discounts or returns cannot be processed by presenting a coupon after checkout.
    Thank you for your understanding.

Services for Visitors to Japan

Translation Tools Available at All Stores
Translation Tools
Available at All Stores
To ensure a comfortable shopping experience for international customers, translation tools are available at all stores.
Overseas Payments
Overseas Payments(Available at Select Stores)
Some stores support overseas Overseas payment methods.
Eligible Store List
Tax-Free Coupons
Tax-Free Coupons
We offer coupons that can be used during tax-free checkout.
Please take advantage of this service.
Foreign Currency Exchange Machines
Foreign Currency
Exchange Machines
(Available at Select Stores)
Currency exchange machines are installed in select stores. Feel free to use them while shopping.
Eligible Store List

Tax-Free Sales for Foreign Diplomatic Missions

Tax Exemption on Consumption Tax for Foreign Missions

When foreign embassies in Japan or diplomats such as ambassadors purchase goods or services from a designated tax-free store authorized by the Commissioner of the National Tax Agency, consumption tax may be exempted under certain conditions.
※Don Quijote is a designated tax-free store. ※For newly opened stores, this service becomes available one month after the opening date.
● Eligible Customers Diplomatic staff such as ambassadors and consuls working at embassies, legations, or consulates in Japan who possess the following documents issued by the Ministry of Foreign Affairs.
  • Tax Exemption Card
  • Identification Card (ID)
● Required Documents
  • Tax Exemption Card
  • Identification Card (ID)
  • Tax-Free Purchase Form for Foreign Missions
※If you are using the Diplomatic Tax-Free App, you must present both the app and your Identification Card (ID) (Stores Supporting the Diplomatic Tax-Free App: Don Quijote Roppongi Store, MEGA Don Quijote Nagoya Main Store, Don Quijote Nakameguro Main Store,
Picasso Akasaka Store, Platinum Don Quijote Shirokanedai Store, MEGA Don Quijote Shibuya Main Store, MEGA Don Quijote Fukushige Store,
Don Quijote Gotanda East Exit Store)
● Important Notes
  1. If your tax-free card shows a minimum tax-free amount, your purchase amount must meet the requirement based on the card.
  2. At Don Quijote, tax exemption applies only to merchandise items. Services (delivery fees, repair fees, etc.) are not eligible for tax free.
■ For more details on consumption tax exemption for foreign diplomatic missions in Japan, please refer to the Ministry of Foreign Affairs website.

Consumption Tax Exemption for Foreign Diplomatic Missions in Japan
https://www.mofa.go.jp/mofaj/ms/po/page22_003420.html
Source: Ministry of Foreign Affairs Website
TAX FREE
Guide to Tax-FreeProcedures
Regarding the method
for refunding the consumption tax equivalent
in tax-free transactions
A Request toOur Customers
Returns for Tax-FreePurchases
Services forVisitors to Japan
Tax-Free Sales forForeign DiplomaticMissions

Guide to Tax-Free Procedures

What is Tax-Free Shopping?

This system is available to non-resident customers who purchase eligible items and meet the applicable requirements.

Effective November 1, 2026, Japan’s tax-free shopping system has changed from the previous in-store tax exemption method, where consumption tax was deducted at the time of purchase, to a tax refund method, where the consumption tax is refunded after customs confirms that the purchased goods are being exported from Japan.

Customers are eligible for a refund equivalent to the consumption tax paid (*1), provided that customs verifies the export of the eligible goods within 90 days of the purchase date.

*1 For details on how the consumption tax refund is processed, please refer to “How Consumption Tax Refunds Are Processed Under the Tax-Free Shopping System.”

Eligible Customers for Tax-Free Shopping

The requirements differ depending on whether you are a foreign national or a Japanese national; please check the details below.
Please note that the original passport is required for tax-exemption procedures. If you are using "Visit Japan Web," please present your tax-exemption QR code.

*For those holding a "Landing Permit for Cruise Ship Tourists," a copy of your passport is also acceptable for the procedure.
Foreign Nationals

Individuals who meet the following criteria are eligible for tax exemption.

  • Must be a non-resident
  • Must have been in the country for less than 6 months (*1)
  • Must hold an eligible residence status

Required Documents

Original passport OR the tax-exemption QR code from "Visit Japan Web" * For passengers holding a "Landing Permit for Cruise Ship Tourists," a copy of the passport is also acceptable. * Passengers holding a landing permit must provide the original landing permit (*2).

■ Visit Japan Web

If you hold a residence status of "Temporary Visitor," "Diplomat," or "Official," registering with "Visit Japan Web" in advance will help streamline the tax-exemption process at retail stores.
Furthermore, this registration will also facilitate the export verification procedures required at major airports and other locations upon your departure from Japan; therefore, we recommend completing your registration beforehand.
For detailed information regarding the procedures, please refer to the official government website."

https://services.digital.go.jp/visit-japan-web/

Applicable Residence Statuses

  • Temporary Visitor
  • Diplomat
  • Official
  • Permission for Landing at a Port of Call
  • Permission for Landing in Transit
  • U.S. Military Personnel and Affiliated Individuals
  • Permission for Landing for Sightseeing (Cruise Ship Passengers)
  • Permission for Landing of Crew Members
  • Permission for Emergency Landing
  • Permission for Landing Due to Distress

*1 Excludes "diplomatic," "official," and "U.S. military personnel and U.S. military-affiliated individuals." *2 Other certificates issued abroad cannot be accepted, as they cannot be verified as official documentation.
Japanese Nationals

Individuals who meet the following criteria are eligible for tax exemption.

  • Less than 6 months have passed since the date of entry into Japan (*1)
  • Individuals who can provide documentation proving that they have resided outside of Japan continuously for 2 years or more
  • In the case of a "copy of the supplementary family register" (*koseki no fuhyo no utsushi*) or a "certificate of residence abroad" (*zairyu shomeisho*), the document must have been issued on or after the date 6 months prior to the date of return to Japan

Required Documents

  • Original passport
  • An entry/return stamp dated less than 6 months prior to your return
  • Documentation proving that you have resided abroad for at least 2 years

Required supporting documents (please present the original of any one of the following):

  • Copy of the supplementary family register (*koseki no fuhyo*)
  • Residence of Certificate（*2）
  • Individual Number Card (My Number Card) (*3)"


*1 If there is no entry stamp, it is not possible to verify the date of arrival in Japan; therefore, tax-free sales cannot be processed. For Japanese passports, an entry stamp is affixed upon return to Japan. Please note that if you use an automated gate, an entry stamp will not be affixed. For further details, please refer to the website of the Immigration Services Agency of Japan. *2 If the "Certificate of Residence" is an electronic certificate (e-certificate), its authenticity will be verified via the certificate search website. *3 Limited to documents that include a notation indicating relocation outside of Japan.
Please note that as of November 2026, the PPIH Group does not support the digital version of the My Number Card (stored on smartphones).
You must present the original (physical) My Number Card.

FAQs for Japanese Nationals Temporarily Returning to Japan
https://www.mlit.go.jp/kankocho/tax-free/page01_.html
Source: Japan Tourism Agency Website

Tax-Free Eligible Items

Tax-exempt status applies only to items that can be taken out of Japan.
To qualify, you must purchase at least 5,000 yen (excluding tax) worth of eligible items at the same store on the same day.
Furthermore, the purchased items must be in your possession at the time of departure from Japan, and the quantity must be such that you are able to take them all out of the country.
消耗品 消耗品

Eligible amount: 5,000 yen or more (excluding tax)

Important Notes
  • Purchased items must be taken out of Japan by the purchaser themselves.
  • When leaving the country, you must have all items for which you obtained a tax exemption in your possession and have them verified by customs within 90 days of the date of purchase.
  • If any items cannot be verified by customs as being taken out of the country or if any items were used or consumed prior to departure
    the verification process is conducted on a per-transaction basis; consequently, the entire transaction containing such items may be ineligible for a refund of the amount equivalent to the consumption tax.
  • If you intend to consume any items within Japan, please inform a staff member before checking out. Letting us know in advance will help ensure a smoother process.

Additional Notes

  1. Tax-free procedures can only be completed on the day of purchase and at the store where the purchase was made. ※Items purchased on a previous day cannot be returned and combined for tax-free processing.
  2. If you are visiting as part of a group, the group representative may not make a collective purchase on behalf of everyone.
  3. Depending on the payment method, we may need to verify the account holder's name.
  4. For customers with dual nationality, tax-free eligibility will be determined based on the nationality of the passport used at the time of entry.
  5. Customers with a Multiple Landing Permission for Crew Members are not eligible for tax-free purchases because the date of entry cannot be verified.
  6. For Japanese nationals to qualify for tax exemption, they must have resided outside Japan for at least two years, as verified by supporting documentation, and must have re-entered Japan within the past six months, as confirmed by the entry stamp in their passport.
  7. Certain items, such as alcoholic beverages, liquids, food, and tobacco, may be subject to restrictions on bringing them into your destination country, depending on that country’s regulations. In addition, items that are prohibited from being carried on board or checked in are not eligible for tax-free purchases.
  8. Upon departure from Japan, customs will verify that the purchased goods are being taken out of the country. If you do not have the purchased goods with you or customs is unable to verify their export, you may not be eligible for a consumption tax refund. Please keep all purchased goods until your departure and ensure that you have them with you when leaving Japan.
  9. U.S. military personnel are eligible for tax-free procedures only if their passport contains a valid stamp confirming their status under the Status of Forces Agreement (SOFA).
  10. Delivery services are available at select stores only, and deliveries can be made exclusively to hotels and airports within Japan. International shipping and self-arranged delivery are not permitted. For details, please contact the store directly.
  11. Tax-free purchases cannot be made using special orders (items ordered upon customer request) or paid for with gift certificates or shopping vouchers. Please note that receipts cannot be issued for tax-free transactions in accordance with our company’s operating policy.

※Cases Where Tax-Free Sales Are Not Permitted Under the Tax-Free System
  1. Purchases made for business use or resale purposes are not eligible for tax-free shopping.
    Example: Repeated purchases of the same item or bulk purchases
  2. Items that are difficult to carry overseas, non-taxable items, or item that genre cant be identify
    Examples: POSA cards, bicycle registration, repair fees, lottery items, etc.

PPIH Group enforces sales quantity limits on certain items in accordance with national tax-free regulations.
To prevent misuse of the tax-free system, tax-free purchases may be declined depending on the purchase circumstances. Thank you for your understanding.

Regarding the method for refunding the consumption tax equivalent in tax-free transactions

Regarding the method for refunding the consumption tax equivalent in tax-free transactions

The consumption tax refund is processed through a designated refund service provider, not directly at our stores.
After making a purchase, please register your preferred refund method on the designated refund registration website.
You can also complete the registration process by scanning the QR code on your purchase receipt.

● Refund Process
  1. After purchasing tax-free eligible items, take them out of Japan within 90 days of the purchase date.
    When departing from Japan, check your tax-free purchase information using the terminals available at airports,
    seaports, and other designated locations.
    You may also be required to present your purchased items to customs for export verification.
    Customers using Visit Japan Web can check their tax-free purchase information online, making the process smoother and more convenient.
  2. Register Your Refund Method
    You must register your refund method within 180 days of the purchase date.
    Please use the dedicated website below to register your bank account or preferred refund method.
    ▶ Register Your Refund Method Here ※Please use the website specified above to register refunds for purchases made at PPIH Group stores.
    Each tax-free retailer may use a different refund service provider.     If you register through another provider’s website, we will be unable to process refunds for purchases made at our stores.
  3. Receive Your Consumption Tax Refund
    Once customs has verified the export of your purchased items and you have completed the refund method registration, your consumption tax refund will be processed. PPIH Group does not charge any fees for processing tax refunds.
    However, if you choose to collect your refund in cash at the airport, a fee set by the refund service provider will apply.

A Request to Our Customers

Important Points to Note When Visit Our Store

To ensure that all customers can enjoy a pleasant shopping experience, we kindly ask for your cooperation in observing proper manners inside the store.
Please be mindful of the following points out of consideration for other customers.

  1. Please refrain from eating and drinking inside the store. ※In stores with designated eat-in areas, food and drinks may only be consumed in those specified locations.
  2. Opening or consuming unpaid items is not allowed.
  3. To protect customer privacy and ensure smooth store operations, unauthorized photography and posting on social media inside the store are strictly prohibited.
    We appreciate your understanding and cooperation.
    If you wish to take photos or make posts, please contact us using the form below.
    ▶ Click here for the inquiry form
  4. Please refrain from any other behavior that may disturb other customers, such as loud conversations, phone calls, or blocking walkways.

Returns for Tax-Free Purchases

Tax-free product returns are classified into two categories: returns due to defective products or store-related issues and returns requested by customers.
The return procedures and conditions vary depending on the reason for the return. Please refer to the applicable section for details.

Returns Due to Initial Product Defects or Store Handling Issues

● Return Conditions
  • Returns and refunds are accepted only at the store where the tax-free purchase was made, as they require corrections to the purchase records. Exchanges are permitted at other stores only if the same item is available at that store.
  • Return Period：Within 90 days, including the date of purchase
● Items Required for Return Procedures
Before Leaving Japan
  • The purchaser’s original passport
  • All receipts issued by the store at the time of purchase ※These are required for the return process, so please keep them safe.
  • The card or mobile device used for payment (credit card / UnionPay / overseas payment)
  • All purchased items Please note that returning items may cause your remaining purchase total to fall below the minimum tax-free purchase amount of ¥5,000 (excluding tax). As tax-free eligibility is determined separately for each transaction, please bring all items purchased tax-free when requesting a return so that the details of your purchase can be accurately verified.

After Leaving Japan
If you discover an initial product defect or an issue with store service after departure, please contact us via the form below, clearly stating the issue.
▶ Click here for the inquiry form
● Additional Notes
  • As a general rule, defective electronic products must be brought to the store for inspection. Returns and exchanges cannot be accepted after you have left Japan.
  • If the information provided does not clearly indicate an initial defect, the return may be declined.
  • Damage caused by customer use is not considered an initial defect.
  • High-value items such as watches, wallets, bags, accessories, perfumes, cosmetics, and premium alcoholic beverages annot be returned or exchanged.
    Please check for defects at the time of purchase.
  • Some products may require manufacturer support, and immediate in-store handling may not be possible.
  • * Please note that we cannot apply discounts or process returns if a coupon is presented after the payment transaction has been completed.
    * We do not accept returns or provide refunds for reasons attributable to the customer in cases where the "export verification deadline" has passed, or where customs authorities have determined that the item is "not eligible for a refund."
    * The final refund amount may vary depending on the status of the export verification for the items following the completion of tax-exemption procedures.

Returns Due to Customer Preference

● Return Conditions
  • As it is necessary to correct the tax-exempt purchase record information, returns must be handled at the store where the item was purchased.
  • Return Period：Within 30 days, including the date of purchase
  • Before departure from Japan
● Items Required for Return Procedures Returns must be processed by the purchaser in person. Please bring the following items.
  • The purchaser’s original passport
  • Purchase Receipt
    （All receipts issued by the store at the time of purchase） ※These are required for the return process, so please keep them safe.
  • The card or mobile device used for payment
    (credit card / UnionPay / overseas payment)
  • All purchased items Please note that returning items may cause your remaining purchase total to fall below the minimum tax-free purchase amount of ¥5,000 (excluding tax). As tax-free eligibility is determined separately for each transaction, please bring all items purchased tax-free when requesting a return so that the details of your purchase can be accurately verified.
● Items That Cannot Be Returned
  • Items for which proof of purchase cannot be confirmed
  • Returns or refunds made by someone other than the purchaser
  • High-value branded items such as watches, wallets, bags, accessories, perfumes, cosmetics, and premium alcoholic beverages ※These items cannot be returned or exchanged. Please check for defects at the time of purchase.
  • Contact lenses
  • Items that have been opened or used
● Additional Notes Returns May Be Declined in the Following Cases.
  • Items that our company determines to be not unopened or unused
  • Excessive returns or exchanges that may be deemed for resale purposes
  • Items with tags, labels, etc. removed
  • Items with dirt or damage caused by the customer, including packaging
  • Items that were clearly marked or explained as non-returnable or non-exchangeable at the time of purchase * Please note that we cannot apply discounts or process returns if a coupon is presented after the payment transaction has been completed.
  • * We do not accept returns or provide refunds for reasons attributable to the customer in cases where the "export verification deadline" has passed, or where customs authorities have determined that the item is "not eligible for a refund."
  • * The final refund amount may vary depending on the status of the export verification for the items following the completion of tax-exemption procedures.

Services for Visitors to Japan

We offer a range of services to ensure that visitors to Japan can shop with peace of mind. We plan to continue expanding these offerings over time.
Translation Tools Available at All Stores
Translation Tools
Available at All Stores
To ensure a comfortable shopping experience for international customers, translation tools are available at all stores.
Overseas Payments
Overseas Payments(Available at Select Stores)
Some stores support overseas Overseas payment methods.
Eligible Store List
Tax-Free Coupons
Tax-Free Coupons
If you have an applicable coupon, you may use it at the time of payment.

*Please note that store staff will not proactively inform you about available coupons. *You must present your coupon before making a payment.
We cannot accept coupons after the payment process has been completed.
Foreign Currency Exchange Machines
Foreign Currency
Exchange Machines
(Available at Select Stores)
Currency exchange machines are installed in select stores. Feel free to use them while shopping.
Eligible Store List
返金手続き登録サイト
Refund Registration Site
You must register your preferred refund method within 180 days of the date of purchase.
Please complete the registration via the dedicated website provided below. Available refund methods include credit card, mobile payment (Alipay or WeChat Pay), or cash pickup at the airport.
*The PPIH Group does not charge any fees for processing refunds.
Please note, however, that if you choose to receive your refund in cash at the airport, a separate fee stipulated by the refund service provider will apply. Register your refund method here
For FAQs and inquiries, click here
For FAQs and inquiriese
Frequently asked questions and contact information are provided here. Please check the details below.。
For FAQs and inquiries, click here

Tax-Free Sales for Foreign Diplomatic Missions

Tax Exemption on Consumption Tax for Foreign Missions

When foreign embassies in Japan or diplomats such as ambassadors purchase goods or services from a designated tax-free store authorized by the Commissioner of the National Tax Agency, consumption tax may be exempted under certain conditions.
※Don Quijote is a designated tax-free store. ※For newly opened stores, this service becomes available one month after the opening date.
● Eligible Customers Diplomatic staff such as ambassadors and consuls working at embassies, legations, or consulates in Japan who possess the following documents issued by the Ministry of Foreign Affairs.
  • Tax Exemption Card
  • Identification Card (ID)
● Required Documents
  • Tax Exemption Card
  • Identification Card (ID)
  • Tax-Free Purchase Form for Foreign Missions
※If you are using the Diplomatic Tax-Free App, you must present both the app and your Identification Card (ID) (Stores Supporting the Diplomatic Tax-Free App: Don Quijote Roppongi Store, MEGA Don Quijote Nagoya Main Store, Don Quijote Nakameguro Main Store,
Picasso Akasaka Store, Platinum Don Quijote Shirokanedai Store, MEGA Don Quijote Shibuya Main Store, MEGA Don Quijote Fukushige Store,
Don Quijote Gotanda East Exit Store)
● Important Notes
  1. If your tax-free card shows a minimum tax-free amount, your purchase amount must meet the requirement based on the card.
  2. At Don Quijote, tax exemption applies only to merchandise items. Services (delivery fees, repair fees, etc.) are not eligible for tax free.
■ For more details on consumption tax exemption for foreign diplomatic missions in Japan, please refer to the Ministry of Foreign Affairs website.

Consumption Tax Exemption for Foreign Diplomatic Missions in Japan
https://www.mofa.go.jp/mofaj/ms/po/page22_003420.html
Source: Ministry of Foreign Affairs Website