Don Quijote

Tax-free shopping is a system that allows non-residents who meet certain conditions to make purchases exempt from consumption tax in Japan.

Only non-residents are eligible. Conditions vary depending on nationality (foreign or Japanese), so please refer to the details below

Items eligible for tax-free shopping are divided into two categories:

• Unconsumable items: Items that do not get consumed through use
• Consumables: Items that are used up through consumption

※The total purchase amount (excluding tax) made on the same day at the same store is eligible for tax-free shopping.To prevent misuse of the tax-free system, PPIH Group enforces a maximum limit of ¥500,000 (excluding tax) for consumables across all stores. ※Even if the individual amounts for general goods and consumables are below ¥5,000 (excluding tax), if the combined total is ¥5,000 or more, the purchase qualifies for tax-free shopping. In such cases, items will be packed using designated materials, so please do not open the package before leaving Japan.

Important Notes

• Tax-free items must be taken out of Japan.
• Items packed with designated materials cannot be used within Japan.If you wish to open or consume the items before departure, please bring all purchased items back to the store. Our staff will assist with ecalculation and repackaging.

1. Tax-free procedures can only be completed on the day of purchase and at the store where the purchase was made. ※Items purchased on a previous day cannot be returned and combined for tax-free processing.
2. If multiple people visit the store together, group purchases by a representative or splitting items for packaging are not accepted.
3. When using credit cards, UnionPay cards, Overseas Pay Service, or majica cards, the name on the payment method must match the name on the passport.
   Depending on the payment method, we may verify the name for confirmation.
4. Please present the original passport or landing permit of the purchaser. ※Copies or photos are not accepted.
5. If presenting a landing permit, a photo ID must also be shown.
6. For customers with dual nationality, tax-free eligibility will be determined based on the nationality of the passport used at the time of entry.
7. Customers with a multiple-entry crew landing permit that cannot be verify their entry date, are not eligible for tax-free purchases.
8. Japanese crew members do not receive a re-entry stamp, making it impossible to confirm the entry date, and thus tax-free purchases are not allowed.
9. Some items such as alcohol, liquids, food, and tobacco may be subject to import restrictions depending on the estination country. Please check in advance.
10. At the time of departure, you must present your passport and purchased items to customs.
    Please note that if you do not possess the tax-free items at the time of departure, consumption tax will be charged by customs.
11. Tax-free items purchased by U.S. military personnel entering Japan under the Status of Forces Agreement (SOFA) must be personally taken out of Japan by the purchaser.
12. Delivery is available only to hotels or selected airports where pickup is possible. ※Delivery to private residences or accommodations such as rental apartment is not available.

※Cases Where Tax-Free Sales Are Not Permitted Under the Tax-Free System
① Purchases made for business use or resale purposes are not eligible for tax-free shopping.
（* Receipts cannot be issued for tax-free purchases）
Example: Repeated purchases of the same item or bulk purchases
② Use of gift certificates, regional coupons, or prepaid cards for tax-free purchases
③ Items that are difficult to carry overseas, non-taxable items, or item that genre cant be identify
Examples: POSA cards, bicycle registration, repair fees, lottery items, etc.

PPIH Group enforces sales quantity limits on certain items in accordance with national tax-free regulations.
To prevent misuse of the tax-free system, tax-free purchases may be declined depending on the purchase circumstances. Thank you for your understanding.

To ensure that all customers can enjoy a pleasant shopping experience, we kindly ask for your cooperation in observing proper manners inside the store.
Please be mindful of the following points out of consideration for other customers.

1. Please refrain from eating and drinking inside the store. ※In stores with designated eat-in areas, food and drinks may only be consumed in those specified locations.
2. Opening or consuming unpaid items is not allowed.
3. To protect customer privacy and ensure smooth store operations, unauthorized photography and posting on social media inside the store are strictly prohibited.
   We appreciate your understanding and cooperation.
   If you wish to take photos or make posts, please contact us using the form below.
   ▶ Click here for the inquiry form
4. Please refrain from any other behavior that may disturb other customers, such as loud conversations, phone calls, or blocking walkways.

● Return Conditions

• Return Period：Within 90 days including the date of purchase
  （*Returns are accepted even after returning to your home country, as long as it is within 90 days）
• Returns must be made at the store where the item was purchased
  （* Returns or refunds at other stores are not permitted in principle）

● Items Required for Return Procedures
Before Leaving Japan

• The purchaser’s original passport
• All receipts issued by the store at the time of purchase ※These are required for the return process, so please keep them safe.
• The card or mobile device used for payment (credit card / UnionPay / overseas payment)
• All purchased items ※If the return causes the total purchase amount to fall below the tax-free minimum of ¥5,000 (excluding tax), or if repackaging is required, you must bring all tax-free items for the return process. Thank you for your understanding.

After Leaving Japan
If you discover an initial product defect or an issue with store service after departure, please contact us via the form below, clearly stating the issue.
▶ Click here for the inquiry form

● Additional Notes

• For initial defects in electronic products, you are generally required to bring the item back to the store.
  Returns or exchanges after leaving Japan are not accepted, so please understand this in advance.
• If the information provided does not clearly indicate an initial defect, the return may be declined.
• Damage caused by customer use is not considered an initial defect.
• High-value items such as watches, wallets, bags, accessories, perfumes, cosmetics, and premium alcoholic beverages annot be returned or exchanged.
  Please check for defects at the time of purchase.
• Some products may require manufacturer support, and immediate in-store handling may not be possible.

● Return Conditions

• Return Period：Within 30 days, including the date of purchase
• Must be before leaving Japan
• Returns must be made at the store where the item was purchased（* Returns or refunds at other stores are not permitted in principle）

● Items Required for Return Procedures Returns must be processed by the purchaser in person. Please bring the following items.

• The purchaser’s original passport
• Purchase Receipt
  （All receipts issued by the store at the time of purchase） ※These are required for the return process, so please keep them safe.
• The card or mobile device used for payment
  (credit card / UnionPay / overseas payment)
• All purchased items ※If the return causes the total purchase amount to fall below the tax-free minimum of ¥5,000 (excluding tax), or if repackaging is required, you must bring all tax-free items for the return process. Thank you for your understanding.

● Items That Cannot Be Returned

• Items for which proof of purchase cannot be confirmed
• Returns or refunds made by someone other than the purchaser
• High-value branded items such as watches, wallets, bags, accessories, perfumes, cosmetics, and premium alcoholic beverages ※These items cannot be returned or exchanged. Please check for defects at the time of purchase.
• Contact lenses
• Items that have been opened or used

● Additional Notes Returns May Be Declined in the Following Cases.

• Items that our company determines to be not unopened or unused
• Excessive returns or exchanges that may be deemed for resale purposes
• Items with tags, labels, etc. removed
• Items with dirt or damage caused by the customer, including packaging
• Items that were clearly marked or explained as non-returnable or non-exchangeable at the time of purchase ※Discounts or returns cannot be processed by presenting a coupon after checkout.
  Thank you for your understanding.

When foreign embassies in Japan or diplomats such as ambassadors purchase goods or services from a designated tax-free store authorized by the Commissioner of the National Tax Agency, consumption tax may be exempted under certain conditions.
※Don Quijote is a designated tax-free store. ※For newly opened stores, this service becomes available one month after the opening date.
● Eligible Customers Diplomatic staff such as ambassadors and consuls working at embassies, legations, or consulates in Japan who possess the following documents issued by the Ministry of Foreign Affairs.

• Tax Exemption Card
• Identification Card (ID)

● Required Documents

• Tax Exemption Card
• Identification Card (ID)
• Tax-Free Purchase Form for Foreign Missions

※If you are using the Diplomatic Tax-Free App, you must present both the app and your Identification Card (ID) (Stores Supporting the Diplomatic Tax-Free App: Don Quijote Roppongi Store, MEGA Don Quijote Nagoya Main Store, Don Quijote Nakameguro Main Store,
Picasso Akasaka Store, Platinum Don Quijote Shirokanedai Store, MEGA Don Quijote Shibuya Main Store, MEGA Don Quijote Fukushige Store,
Don Quijote Gotanda East Exit Store)

● Important Notes

1. If your tax-free card shows a minimum tax-free amount, your purchase amount must meet the requirement based on the card.
2. At Don Quijote, tax exemption applies only to merchandise items. Services (delivery fees, repair fees, etc.) are not eligible for tax free.

■ For more details on consumption tax exemption for foreign diplomatic missions in Japan, please refer to the Ministry of Foreign Affairs website.

Consumption Tax Exemption for Foreign Diplomatic Missions in Japan
https://www.mofa.go.jp/mofaj/ms/po/page22_003420.html
Source: Ministry of Foreign Affairs Website