Our responses to COVID-19

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In order to provide a store environment where customers can shop with peace of mind, the Company will strive to prevent the infection of COVID-19, as well as stopping its spread. Additionally, we will also at the same time maintain a safe working environment for our employees and continue to strenghten the following initiatives at our stores and locations nationwide.

Efforts to prevent the spread of COVID-19

1. Necessary wearing of masks at work

We have made it mandatory for all workers to wear masks while working, in order to prevent infection.
In addition, along with the cooperation of all tenant employees of our group's stores, all employees working in our stores, whether they are employees of our company or tenants, wear masks as a general rule, and all employees involved in our group stores work together to operate our stores in consideration of the safety of our customers and employees.

2. Employee health checks

All employees of our Group are required to take their temperature twice a day, check for respiratory symptoms such as coughing and sneezing, and report them to the company. If they feel ill, such as having a fever of 37.5°C or higher, they are sent home to recover.

3. Thoroughly wash hands, gargle and alcohol disinfection

All employees are required to wash their hands, gargle, and disinfect their hands with alcohol on a regular basis to prevent infections. To prevent the spread of infections inside and outside the company, alcohoicl disinfectant solutions are available in-store and other locations, and we encourage our customers, tenants, employees, and business partners to disinfect their hands with alcohol.

4. Change in business hours

In order to ensure the health and safety of our customers and employees, as well as to ensure the stable operation of our stores, some of our Group's stores have adjusted their business hours.

5. Thorough hygiene management

In stores that handle fresh foods, we thoroughly clean and sterilize all cooking utensils. In addition, we are striving to provide products that our customers can eat with peace of mind, by offering all prepared foods and bakery items in packages or bags and refraining from providing tastings for the time being.

6. Deter employees from becoming infected outside of work as well

In addition to health checks, wearing masks, washing hands, and gargling, we encourage employees to telework, use web conferencing, and stagger their work hours to avoid rush hour. We are also making efforts to maintain a healthy and safe working environment outside the company by taking precautions to prevent infection, such as refraining from urgent business trips and going out at night.

7. Ensure social distancing

We operate our stores while ensuring social distancing, for example, by ensuring that there is enough space between customers waiting in line at the checkout counter and by providing information on busy times on Google Maps. Additionally, in some stores, the number of customers is limited, and priority shopping is given to the elderly, disabled, pregnant women, and those with help marks in an attempt to create a shopping environment where everybody can shop with peace of mind.

We will continue to monitor the situation closely and take necessary measures to prevent infection both inside and outside of the company, and ask for the understanding of all those concerned.

Updated May 1st, 2020

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